Terms of service

<p><strong>Last updated: October 29, 2026</strong></p>
<p>These Terms govern access to and use of tarnley.shop, including browsing, account creation, purchases, and use of website content.</p>
<h2>1. Acceptance</h2>
<p>By using the website or placing an order, you agree to these Terms and the Privacy, Shipping, and Refund Policies. If you do not agree, do not use the website. Mandatory consumer rights remain unaffected.</p>
<h2>2. Products and Variations</h2>
<p>We try to describe our products, specifications, colors, dimensions, and availability accurately. Screen settings may affect how colors appear. Brand and product names belong to their respective owners and are used for identification only.</p>
<p>Many products, such as power stations, batteries, inverters, solar panels, transfer switches, and pool equipment, must be matched to compatible equipment. Please check compatibility and local requirements before ordering. Installation of home backup equipment should be carried out by a qualified professional.</p>
<p>Product descriptions, availability, and prices may change, and we may limit quantities or discontinue products where permitted by law.</p>
<h2>3. Orders and Payment</h2>
<p>Submitting an order is a request to purchase. Acceptance occurs when we send an order confirmation or otherwise confirm the order.</p>
<p>We may decline or cancel an order because of inventory errors, suspected fraud, pricing mistakes, address issues, payment failure, or inability to fulfill the order. If we cancel an order after payment, we will refund the canceled amount.</p>
<p>You agree to provide accurate billing, shipping, and contact information and to use a payment method you are authorized to use. Taxes and shipping charges are shown where applicable.</p>
<h2>4. Delivery and Returns</h2>
<p>Delivery, cancellation, return, exchange, and refund rights are governed by our applicable <a href="/policies/shipping-policy">Shipping Policy</a> and <a href="/policies/refund-policy">Refund Policy</a>.</p>
<p>Nothing in these Terms removes or limits any mandatory consumer rights you have under applicable law.</p>
<h2>5. Intellectual Property</h2>
<p>The Tarnley name, branding, logo, text, graphics, layouts, and original content belong to Tarnley or its licensors.</p>
<p>You may use the website for lawful personal shopping purposes. You may not copy, reproduce, distribute, scrape, modify, or commercially exploit our content without written permission.</p>
<h2>6. Reviews and Submissions</h2>
<p>If you submit reviews, photographs, testimonials, suggestions, or other content, you confirm that you have the right to submit it and that it is lawful and accurate.</p>
<p>You grant Tarnley a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content for store, marketing, and customer-service purposes.</p>
<p>We may remove unlawful, misleading, abusive, infringing, or inappropriate content.</p>
<h2>7. Prohibited Conduct</h2>
<p>You may not use the website to break the law, impersonate another person, interfere with website security, upload malicious code, abuse promotions, collect data without authorization, infringe the rights of others, submit false reviews, or use bots, scrapers, or automated tools to copy or access the website without permission.</p>
<h2>8. Third-Party Services</h2>
<p>The store uses Shopify and may use payment, shipping, analytics, marketing, and other third-party services.</p>
<p>Third-party services and external links may have their own terms and privacy notices. We are not responsible for third-party websites or services outside our reasonable control.</p>
<h2>9. Warranties and Liability</h2>
<p>Nothing in these Terms excludes or limits liability or rights that cannot legally be excluded. Subject to that requirement, the website and its content are provided on an available basis, and we do not guarantee uninterrupted access or that every product will meet every personal expectation.</p>
<p>To the fullest extent permitted by applicable law, Tarnley is not liable for indirect, incidental, special, or consequential loss arising from use of the website or products.</p>
<p>For a claim relating to an order, our liability will not exceed the amount paid for that order, except where applicable law requires otherwise.</p>
<h2>10. Changes and Governing Law</h2>
<p>We may update these Terms by posting a revised version on this page with an updated effective date. Continued use of the website after changes take effect means you accept the revised Terms.</p>
<p>These Terms are governed by the laws of the <strong>State of Oklahoma, United States</strong>, without regard to its conflict-of-law principles. Any dispute not subject to mandatory consumer protection law will be resolved in the state or federal courts located in Oklahoma.</p>
<p>This does not remove or reduce any mandatory statutory rights you have as a consumer under applicable law.</p>
<h2>11. Contact</h2>
<p>If you have questions about these Terms, please contact us:</p>
<p><strong>Tarnley</strong><br>16600 Cordillera Way<br>Edmond, OK 73012<br>United States</p>
<p><strong>Email: </strong><a href="mailto:contact@tarnley.shop">contact@tarnley.shop</a></p>
<p><strong>Phone:</strong> <a href="tel:+14793787688">+1 479-378-7688</a></p>